Document Corporate key performance indicators - proposed indicators and targets for 2024/25

The Committee reviewed the proposed corporate indicators and targets for 2024/25.  It was noted that in addition to the performance indicators monitored at a corporate level, that some service areas had separate service performance indicators that were reported to the relevant service committee.

There was discussion about whether performance indicators could be linked to the findings of audits.  It was stated that whilst the results of audits were closely monitored by senior officers and committees where necessary, such findings did not always lend themselves to the creation of measurable targets.  Additionally, some activities related to statutory duties placed upon the Council where there was no discretion around the performance of services.

It was confirmed that further information on performance indicator F1 (percentage of invoices paid in 30 days), and in particular whether this disproportionately affected payments to smaller businesses, could be provided in due course.

It was resolved that:

1.    The proposed 2024/25 Corporate Performance Indicators descriptions, as shown at Appendix A of the officer’s report, be approved.

2.    The proposed 2024/25 quarterly/annual targets be approved.

3.    The amended process for reporting corporate performance for member scrutiny be approved.