Document Community Services Key Performance Indicators 2024/25 Quarter 1 Update

The Committee received for information details of the Key Performance Indicators for Quarter 1 of 2024/25 which were approved at the meeting of the Committee in June 2024.

Officers reported that Community Services continued to perform well against the Key Performance Indicators set, with 25 service areas either meeting or exceeding targets.  Particular successes included CD6, which was the number of children supported through subsidised holiday club spaces, SAF1 regarding Anti-Social Behaviour reporting, and positive figures for three of the Meals at Home targets (SCS2, SCS3 and MH1.)

Members noted that the total number of Chertsey Museum users had been higher than usual owing to the special Coronation Assembly visit in 2023/24.  The Museum would be re-launching some soft marketing strategies to boost visits in 2024/25.  However, the number of school visits had fallen slightly owing to school budgets being stretched.  The Museum’s fees and charges would be reviewed, whilst being careful not to negatively impact its budget.  The continuing positive feedback from schools would be considered within the wider review of the Museum currently being undertaken.

In respect of Community Alarms, the progress with moving systems from analogue to digital had ben lower than anticipated at Surrey Heath.  This was owing to the Procurement process being incomplete.  Officers had prepared all the written documentation to appoint a main supplier and were hopeful that this would be achieved in the near future.

Officers reported a reduced number of referrals to the Social Prescribing Service, although overall the number remained steady.  However, the wider review of Social Prescribing taking place by the North West Surrey Alliance was a key contributing factor which might affect the arrangements in due course.

Officers were thanked for their report which was duly noted.